Privacy Policy

1. Information We Collect

When you use our services (AC installation, repair, AMC, or contact forms), we may collect the following types of information:

• Personal Identification Information: Name, phone number, email address, home/service address.
• Service Details: AC brand, model, issue description, preferred appointment time.
• Payment Information: Transaction details when you pay online (we do not store full card details).
• Technical Data: IP address, browser type, device information when you visit our website.

2. How We Use Your Information

We use your data solely to provide, improve, and personalise our AC services:

• To schedule service calls and dispatch technicians.
• To send service reminders, invoices, and follow‑up satisfaction surveys.
• To respond to your queries and provide customer support.
• To improve our website, app, and service quality through analytics.
• To comply with legal obligations or prevent fraud.

3. Sharing Your Information

We never sell or rent your personal data. Limited sharing occurs only in these circumstances:

• Service Partners: With your consent, we may share your address and contact details with our authorised technician partners to fulfil your request.
• Legal Requirements: If required by law, court order, or government regulation.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred (we will notify you).

4. Data Security

We implement industry‑standard security measures to protect your information:

• SSL encryption for all data transmitted through our website.
• Restricted access to personal data within our organisation.
• Regular security audits and employee training on data privacy.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyse site traffic, and personalise content. You can disable cookies through your browser settings, but some features may not function properly.

We also use Google Analytics to understand how visitors interact with our site — this data is anonymised and does not identify you personally.

6. Your Rights (Under Indian IT Act & GDPR)

You have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for marketing communications at any time.
• Request a copy of the data we hold about you.
• Lodge a complaint with the relevant data protection authority.

To exercise these rights, please contact us using the details below.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it immediately.

8. Third-Party Links

Our website may contain links to external sites (payment gateways, social media). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the effective date. We encourage you to review it periodically.